Shipping of Goods

  • How much do you charge for shipping?

Shipping is charged according to the total weight of all items you order following the postage rates offered by Pos Malaysia. We also charge a minimal additional fee for packaging materials and handling. You can check the shipping fee of your order by viewing your shopping cart. There is a shipping calculator at the side panel which will show you the shipping fee for your order based on your location.
  • How do I choose¬†the¬†shipping method?

For orders less than 1kg of weight, there is only one shipping option, which is via Poslaju. For orders weighing more than 1kg, you have the choice of either choosing Poslaju shipping method or Normal Registered Post. Just select the shipping method option at check out.
  • When can I expect to receive my parcel?

We normally dispatch your order within 2 working days after receiving the payment for your order. We use Pos Malaysia for delivery. With Poslaju, you will normally receive your order in 1 to 2 working days after dispatch. If you choose Normal Registered Post as your shipping method, it normally takes 3 to 5 working days for delivery.
  • Do you ship internationally?

It is very much regretted that this online store only accept local orders. In order to make an order, it is required that the shipping address that you provide is within Malaysia.
  • What should I do if I still do not receive my item after an extended period of time?

Please write to us at cs@crafio.com.my. We can provide you with a tracking no. where you can enquire at a post office near you or call to Pos Malaysia helpline at 1300 300 300 to check. We can also help to initiate an enquiry at the post office to track down the parcel if necessary.