Paying for an Order

  • What is your payment gateway?

iPay88 is our payment processing agent. Through iPay88, we accept major Visa and Mastercards, direct bank transfer payment through major banks in Malaysia (Maybank2u, AmOnline, CIMB Clicks, Alliance Online, Hong Leong Online and RHB Online). Payments by Mobile Money, PosPay and Webcash are also possible with iPay88. Upon checkout, you will be directed to iPay88’s secure site for payment and will be redirected back to us after completing your payment.
  • I encountered problems while making payments and I am not sure if I have paid. What should I do?

Please write to us and provide us your username and the total sum that you were paying. We will check our system and verify with our payment processing agent so that you won’t make the same payment twice. Of course we will get back to you as soon as possible.
  • Is my bank and credit card information secure in the transaction?

We do not store your bank and credit card information when you buy from us. All the payment transaction information is handled by our payment processing agent – iPay88. When you check out, you will be directed to iPay88’s website with Secure Socket Layer (SSL) encryption to protect your information from being read as it is transmitted through the internet.
  • A extra tip for smooth transaction when paying via bank transfer.

Payment via bank transfer usually requires keying in the TAC code sent to you by the bank via SMS to confrim your payment. To make your payment via bank transfer smoother, please be reminded to first request the TAC code from your bank before checking out. Requesting TAC code by logging into your bank's online banking page will usually let you get a response faster than requesting it at the check out page. By requesting a TAC code at the check out page, sometimes you may NOT receive a response from your bank with the TAC code.
  • Paying by Online Bank Transfer or ATM.

There is also the option to pay via online bank transfer or by using the ATM machine at check out. If you choose to pay via this method, we will inform you Crafio's bank details. Once you have made the payment via bank transfer, write to let us know with the payment slip so that we can keep an eye on your payment. We will proceed to process and dispatch your order once your payment is cleared into Crafio's bank account.
  • Paying by Cash on Collection.

If you choose to self collect your order as you are living near us and want to save on shipping, we will inform you once your order is ready for collection and you may come to our office to collect your order. You can pay by cash while collecting your order.